Privacy Policy

LAST MODIFIED: August 10, 2023

Symbeo Inc., a wholly owned subsidiary of CorVel Corporation, (“Symbeo”, “us,” “we” or “our”) has created this privacy policy (“Policy”) in order to comprehensively inform individuals about our privacy practices and to demonstrate our firm commitment to privacy. This Policy describes how we collect, use, disclose, transfer, store, retain or otherwise process your personal information in the course of performing our business and operational activities, which includes the administration of the symbeo.com web domain (the “Website”) and our business-to-business Online Document Center at www.odc4.com (the “ODC”). Collectively, we shall refer to our business and operational activities, the Website and the ODC as our “Services.”

When we refer to “you” or “your,” we mean the person about whom we collect personal information or data. If the person accessing the Services does so on behalf of, or for the purposes of, another person, including a business or other organization, “you” or “your” also means that other person, including a business organization, if applicable.

We provide our Services to businesses and not to individual consumers. However, in the course of providing our Services, we may process personal information of individuals, as will be described in this Policy. This may include personal information contained in the documents that we process for our customers, that we collect about you when you visit our Website or log into the ODC, your business contact information if we provide our Services to a company that you work with, or your personal information if you are a sole proprietorship and you engage with our Services.

Please read this Policy carefully. Our Policy includes:

1. General Disclosures
2. What Information We Collect And Disclose And For What Purposes
   • When You Visit Our Website
   • When You Engage With The ODC
   • If You Are An Employee Of One Of Our Business Partners Who Is Involved In Symbeo’s Relationship With Symbeo
   • When You Interact With Symbeo’s Social Media
   • When We Process Medical Bills On Behalf Of Our Customers
   • When We Process Accounts Payable Invoices on Behalf of Our Customers
   • Deidentified and Aggregated Information
3. Personal Information Relating To Children
4. How Long We Retain Your Information
5. Marketing And Promotional Communications
6. Links To Other Sites
7. Security
8. Your Data Rights
9. Data Rights For California Consumers
10. Changes To This Privacy Policy
11. Contact Us

 

This Policy is supplemented by our:

International Privacy Policy

Cookies Policy

1. GENERAL DISCLOSURES

Our data centers and Website are hosted in the United States. If you are visiting this Website or ODC from outside of the United States, please note that by providing us your information it is being stored or processed in the United States. If you are outside the United States and do not wish to allow the collection and storage of your personal information within the United States, you should not use the Website or ODC and you should opt-out of the collection of cookies by following the guidelines in our section titled How To Restrict Cookies. For more information about how we utilize cookies, view our Cookies Policy.

This Policy sets forth our data policies and practices for the United States. If you are outside of the United States, please also review the provisions of our International Privacy Policy. Depending on your country of residence, applicable privacy laws may provide you with a right to additional disclosures as well as special data subject rights with regards to your personal information.

This Policy applies only to Symbeo’s Website, ODC and Services, and not to other companies’ or organizations’ websites, mobile applications and services. We are not responsible for the privacy practices of other businesses or the content of other websites, including any websites that may indicate a special relationship or partnership with us (such as co-branded pages or “in cooperation with” relationships). To ensure protection of your privacy, always review the privacy policy of the companies with whom you engage.

2. WHAT INFORMATION WE COLLECT AND DISCLOSE AND FOR WHAT PURPOSES

In the course of performing our Services, we collect a variety of different kinds of personal information from a variety of different individuals. What information we collect and the purposes for which it is collected will depend on the context of our activities or the Service that is being performed. Therefore, just because this Policy lists a particular data collection practice does not mean that we have necessarily collected that data from you. Instead, please review the applicable disclosures below to learn about how we may have collected personal information from you depending on how you have interacted with us.

Symbeo provides accounts payable automation, data capture and data imaging services for our business customers. Other than through our Website and ODC, we generally do not directly interact with individual consumers or collect personal information directly from them. Rather, we receive your personal information from our customers and affiliates and we process personal information on their behalf.

When You Visit Our Website

Further, we may collect personal information from you in the form of cookies when you visit the Website. For information regarding how we collect, process and disclose personal information in the context of cookies, view our Cookies Policy.

When You Engage With The ODC

 

If You Are An Employee Of One Of Our Business Partners Who Is Involved In Symbeo’s Relationship With Symbeo

 

When You Interact With Symbeo’s Social Media

 

When We Process Medical Bills On Behalf Of Our Customers

 

When We Process Accounts Payable Invoices on Behalf of Our Customers

 

Deidentified and Aggregated Information

We may process your personal information into aggregated, anonymized or de-identified form for any purpose. Aggregated, anonymized or de-identified information is information that can no longer reasonably identify a specific individual and is no longer “personal information.” We will only maintain and use this type of information in deidentified form and we will not attempt to reidentify this information, except for the purposes of validating our deidentification process.

3. PERSONAL INFORMATION RELATING TO CHILDREN

The Children’s Online Privacy and Protection Act (COPPA) regulates online collection of information from persons under the age of 13. It is our policy to refrain from knowingly collecting or maintaining personal information relating to any person under the age of 13. If you are under the age of 13, please do not supply any personal information through the Website. If you are under the age of 13 and have already provided personal information through the Website, please have your parent or guardian contact us immediately using the information provided under Contact Us so that we can remove such information from our files. Please delete all Symbeo related cookies and restrict further collection of cookies using the methods outlined in the section How to Restrict Cookies in our Cookies Policy.

4. HOW LONG WE RETAIN YOUR INFORMATION

We generally retain your information as long as reasonably necessary to provide you the Services or to comply with applicable law and in accordance with our document retention policy. To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means and the applicable legal requirements. We may retain copies of information about you and any transactions or Services you have used for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, legal process or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce other applicable agreements or policies or to take any other actions consistent with applicable law.

In some circumstances we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. This allows the specific information collected (name, email, address, phone number, etc.) to become anonymous, but allows Symbeo to keep the transaction or engagement data.

5. MARKETING AND PROMOTIONAL COMMUNICATIONS

You may opt-out of receiving marketing and promotional messages from us, if those messages are powered by us, by following the instructions in those messages. If you decide to opt-out, you will still receive non-promotional communications that are necessary in the performance of our Services.

6. LINKS TO OTHER SITES

The Website may have links to other websites. Once you link to another site, you are subject to the privacy policy of the new site and its operator. We encourage you to carefully review the privacy policy of each entity to which you provide information.

7. SECURITY

We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We hold information about you at our own premises and with the assistance of service providers. Further public disclosure here of our security measures could aid those who might attempt to circumvent those security measures. If you have additional questions regarding security, please contact us directly using the information provided under Contact Us.

8. YOUR DATA RIGHTS

There are a number of U.S. states that provide specific data rights to residents of those jurisdictions regarding their personal information. This section of this Policy describes the rights available to those individuals who are entitled to them. If you have questions, or want more information about how to exercise your data rights, please contact us using the information provided under the section titled Contact Us.

1. What Data Rights Do You Have?

If you are a resident of California, you have access to special data rights and disclosures, which are described in this Policy under a separate section titled Data Rights For California Consumers.

If you are a consumer living in Colorado, Connecticut, Nevada or Virginia, you have the following rights with regards to your personal information. These rights are explained in further detail below.

 

• Right to Confirmation and Access: You have the right to confirm whether or not Symbeo is processing your personal information and to access such personal information. The general categories of personal information that we collect, process and disclose are listed in the general Policy under the section: What Information We Collect And Disclose And For What Purposes. If you wish to access the specific pieces of personal information that we process about you, please submit a request as directed in the section titled How To Submit A Data Rights Request.

 

• Right to Correct: You have the right to request that Symbeo correct inaccurate personal information that we maintain about you, taking into account the nature of the personal information and the purposes of the processing of the personal information.

 

• Right to Delete: You have the right to request that Symbeo delete the personal information that Symbeo maintains about you.

 

• Right to Portability: You have the right to request to receive your personal information that you have requested in a portable and readily usable format, to the extent technically feasible.

 

• Right to Opt-Out of Targeted Advertising: You have the right to request to opt out of Symbeo’s processing of your personal information for purposes of targeted advertising. “Targeted advertising” generally means displaying advertisements where the advertisement is selected based on personal information obtained from your activities over time and across non-Symbeo websites or online applications to predict your preferences or interests.

 

• Right to Opt-Out of Sale: You have the right to request to opt out of Symbeo’s sale of your personal information.

 

• Right to Opt-Out of Profiling: You have the right to request to opt out of Symbeo automated profiling of you that produce legal or similarly significant effects concerning you. Applicable state laws allow you to opt out of the application of automated profiling when it relates to substantive decision making, such as denial of financial or lending services, housing, insurance, education enrollment or opportunity, criminal justice, employment opportunities, health-care services, or access to essential goods or services. However, we do not automatically profile individuals in manner that produces legal or similarly significant effects on those individuals. Therefore, we do not offer a way to opt-out of profiling and neither do we look for or process any online browser preference or opt-out signals that purport to opt-out of profiling.

2. How To Submit A Request

You can submit your request to exercise a data rights through:

• Submitting a request through our online Privacy Webform
• Calling us toll-free number at 855-872-6674

 

To opt-out of the sale or use of your personal information for target advertising, you should also opt-out of cookies using the methods outlined in our Cookies Policy.

3. How We Process Data Rights Requests

Once we receive your request to exercise a right, we will confirm receipt and begin to evaluate, and if appropriate, process the request.

• We may require that you provide additional information to confirm your identity, including providing us with at least two or more pieces of personal information to match against personal information that we currently maintain about you. We reserve the right to reject your request if we are unable to verify your identity to a sufficiently high level of certainty. The information you provide to verify your identity will only be used for verification purposes, and a record of your request, including certain information contained within it, will be maintained by Symbeo for our files.
• To authenticate any request to correct personal information, you may be required to provide authentication information.
• We will make every effort to comply with your request to delete their personal information, however, certain laws or other legal requirements might prevent some personal information from being deleted.

 

If you fail or refuse to provide the necessary information, we may not be able to process your request.

If we reject a request for any reason, we will inform you of the basis of the rejection. Not all individuals about whom we possess information will have access to these rights and we may not be able to provide these rights to everyone due to legal and jurisdictional limitations. We may not be able to comply with your request for a number of reasons, including:

• you do not live in a state that grants you the specific right that you have requested;
• the information that you’ve requested is not subject to the regulation that grants you the right to make a request in relation to your personal information;
• we are prevented or exempted by law, regulation or rule from complying with your request;
• we do not maintain your personal information in a manner that is connected to your identity;
• we are not able to comply with your request without incurring disproportionate burden or expense; or
• if complying with your request conflicts with the integrity of our Services, the ability to administer our Website, to administer our business and related relationships or to establish, defend or administer legal claims.

 

If any of the above reasons apply, we will let you know in our response to your request.

4. Submitting A Request Through An Authorized Agent

You may designate an authorized agent to make a request to “opt-out” of sale, profiling or targeted advertising, as those rights are described above. Any authorized agent should make a request through the same mechanisms that are available to individuals. The request should clearly identify that the request is being made by an authorized agent and must include evidence of authorization. If we receive a request from an individual or an entity purporting to making the request on behalf of another individual, we can only comply with the request if we are able to sufficiently authenticate both the identity of the individual as well as the authorized agent’s authority to act on that individual’s behalf.

California has special rules regarding submitting requests through agents, so please review the appropriate disclosure in the section titled Data Rights For California Consumers.

5. Appeals And Complaints

If you disagree with our decision to reject your request or to any portion of our request, you have the right to appeal our refusal within a reasonable period of time. If you wish to appeal, please clearly and plainly describe your basis of disagreement with our decision by responding through the same means by which we communicated our refusal or by submitting your appeal through the information provided under Contact Us. We will review your appeal and either change our decision or reject your appeal, and in either case, we will provide a written explanation of the reason for the decision. This decision will be final.

However, if you still disagree with our decision, you have the right to submit a complaint to your attorney general of your state of residence. Your attorney general will have an online portal with details regarding how to submit complaints.

• If you are a resident of Colorado, the Colorado Attorney General can be contacted through the means described here.
• If you are a resident of Connecticut, the Connecticut Attorney General can be contacted through the means described here.
• If you are a resident of Virginia, the Virginia Attorney General can be contacted through the means described here.

9. DATA RIGHTS FOR CALIFORNIA CONSUMERS

The California Consumer Privacy Act (“CCPA”) provides the residents of California with the right to request the data rights as described in this section. For more information, or if you have questions, you can contact us using the information provided under Contact Us.

• Right to Know: California residents have the right to know what personal information Symbeo has collected about them, including the categories of personal information, the categories of sources from which the personal information is collected in the past 12 months, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom Symbeo discloses personal information, and the specific pieces of personal information Symbeo has collected about them.

 

The categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for which we collect personal information and the categories of third parties to whom we disclose personal information are found in the general Policy under the section: What Information We Collect And Disclose And For What Purposes.

California residents have a right to know if we are “selling” or “sharing” their personal information, what categories of personal information are “sold” or “shared,” and to whom.

• “Sell,” “selling,” “sale,” or “sold,” means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business a third party for monetary or other valuable consideration.
• “Share,” “shared,” or “sharing,” means sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration, including transactions between a business and a third party for cross-context behavioral advertising for the benefit of a business in which no money is exchanged.

 

We may sell and shared limited personal information as defined under California law as described in this Policy. However, Symbeo does not knowingly collect or sell the personal information of minors under sixteen (16) years of age.

• Right to Delete: California residents have the right to request the deletion of their personal information maintained by Symbeo.

 

• Right to Correct: California residents have the right to request that Symbeo correct inaccurate personal information that Symbeo maintains about them. However, we reserve the right to delete your inaccurate personal information instead of correcting it, if permitted by the CCPA.

 

• Right to Non-Discrimination: California residents have the right to not be discriminated against due to the exercise of their CCPA privacy rights. However, note that the exercise of certain privacy rights may make it so that we are no longer able to provide you with certain services or communications. For example, if we delete all of your personal information, we cannot send you e-mails or other communications.

 

• Right to Opt-Out: California residents have the right to opt-out of the “sale” or “sharing” of their personal information. You can opt-out of this “sale” of personal information and “sharing” of your data through the opt-out mechanism found in our Request Form. You should also opt-out of cookies using the methods outlined in our Cookies Policy.

 

• Right to Limit Use and Disclosure of Sensitive Personal Information: California residents have the right to direct a business to limit its use and disclosure of their “sensitive” personal information. California residents can request that a business limit its use or disclosure of their “sensitive” personal information to that use or disclosure which is necessary to perform the services or provide the goods reasonably expected by an average consumer, or to those uses or disclosures otherwise authorized by California law.

 

However, we do not use or disclose your “sensitive” personal information for any purpose other than for the specific purposes described under the CCPA regulation § 7027(m) and always in a manner reasonably necessary and proportionate for these permitted purposes. For information on how we use or disclose your “sensitive” personal information, please see the applicable disclosures in the section titled: What Information We Collect From You And For What Purposes.

• Right to Make Requests Through an Authorized Agent: California residents can designate an authorized agent to make a request under the CCPA on their behalf.

 

California residents can designate an authorized agent to make requests under the CCPA on their behalf relating to the residents’ personal information. Only you as a California resident, or a person you have designated in writing as your authorized agent, may make a consumer request related to your personal information.

If you wish to have an authorized agent make a verifiable consumer request on your behalf, they will need to provide us with sufficient written proof that you have designated them as your authorized agent, such as a power of attorney pursuant to California Probate Code sections 4000 to 4465. We will still require you to provide sufficient information to allow us to reasonably verify that you are the person about whom we have collected personal information. We can deny any request made by a purported authorized agent who does not submit proof that they has been authorized by the California resident to act on the California resident’s behalf.

• Notice of Financial Incentives: California residents are entitled to certain information about a business’s financial incentive programs. However, Symbeo does not offer any financial incentive programs to California consumers.

 

• Do Not Track (“DNT”): DNT is an optional browser setting that allows you to express your preferences regarding tracking across websites. Most modern web browsers give you the option to send a Do Not Track signal to the websites you visit, indicating that you do not wish to be tracked. However, there is no accepted standard for how a website should respond to this signal, so we do not take any action in response to this signal. We do not have a mechanism in place to respond to DNT signals. Instead, in addition to publicly available third-party tools, we offer you the choices described in this Privacy Policy to manage the collection and use of information about you.

10. CHANGES TO THIS PRIVACY POLICY

We may amend this Policy at any time by posting revisions on our Website. If we make any material changes in the way we collect or process your personal information, we will notify you by prominently posting notice of the changes on our Website.

11. CONTACT US

To submit questions or to inquire about or submit a request relating to data rights, you can contact us by:

• Filling-out the Request Form (available on the Symbeo website) and send it in an e-mail to PrivacyInquiry@Symbeo.com
• Calling us toll-free number at 855-872-6674
• E-mailing us directly at PrivacyInquiry@Symbeo.com

 

Attention: Privacy Officer

CorVel Corporation

1800 1^st Ave., Suite 600

Portland, OR, 97201

If you have any questions or concerns regarding our Privacy Policy, or if you believe our Privacy Policy or applicable laws relating to the protection of your personal information have not been respected, you may file a complaint with Symbeo using the contact information listed above, and we will respond to let you know who will be handling your matter and when you can expect a further response. We may request additional details from you regarding your concerns and may need to engage or consult with other parties in order to investigate and address your issue. We may keep records of your request and any resolution.

INTERNATIONAL PRIVACY POLICY

The above general Policy still applies to those individuals who reside outside of the United States. Due to various international regulations, those individuals may be entitled to additional disclosures and rights. This International Privacy Policy (the “International Policy”) supplements the above general Policy, but where the provisions of the general Policy and this International Policy cannot be construed consistently, this International Policy will govern.

Please note that by visiting the Website and ODC, your personal information is being stored or processed in the United States where our data center and servers are located and operated. The United States may not have privacy laws that are as strong or comprehensive as the privacy laws in your own country. Your personal information may also be stored in a multi-tenant cloud environment hosted by our service providers.

Depending on your country of residence, you may have data rights as provided by various laws, regulations and codes, which can include Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial regulations, the European Union General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. An interactive map showing the various privacy and protection laws around the world can be found here.

THIS INTERNATIONAL POLICY APPLIES TO ALL PERSONAL INFORMATION ABOUT YOU THAT WE COLLECT, HOLD, USE AND DISCLOSE, REGARDLESS OF THE WAY IN WHICH WE COLLECT IT (I.E. WHETHER THROUGH THE WEBSITE, THE ODC, THE SERVICES OR OTHERWISE).

Our International Policy includes:

1. Collection Of Personal Information
2. How We Use Personal Information
3. The Basis On Which We Process Your Personal Information
4. Obtaining Consent
5. Third-Parties
6. Limitations
7. Retention Of Personal Information
8. Access And Rights To Your Personal Information
9. Response Time
10. Costs
11. Identifying You In Connection With Requests
12. Opt-Out And Unsubscribe
13. Accuracy
14. Safeguards
15. Contact Us

1. COLLECTION OF PERSONAL INFORMATION

You can find specific details about the personal information that we collect about you in the section What Information We Collect And Disclose And For What Purposes of the general Policy.

Where we are the data controller with regards to the personal information that we process, you may exercise your rights as a data subject, including the right to object to the processing of your personal information when it is processed based on legitimate interests, as described in this International Policy. Where we are collecting your personal information on behalf of another entity (i.e., we are not the data controller), we will provide you with the identity of the data controller to the extent we are required to do so by law.

2. HOW WE USE PERSONAL INFORMATION

As a general matter, we collect your personal information to perform our Services and administer our Website and the ODC. You can find specific details about the purposes for which we collect personal information about you in the section titled What Information We Collect And Disclose And For What Purposes.

3. THE BASIS ON WHICH WE PROCESS YOUR PERSONAL INFORMATION

We will only collect and process your personal information as is reasonably necessary for, or directly related to, administering our Website and the ODC or providing our Services to our customers.

Where we are the data controller with regards to the personal information that we process, we process your personal information upon the legal bases described herein. However, we primarily collect and process your personal information as a processor or service provider on behalf of our customers. This means that we collect, process and disclose your personal information at the direction of our customers. Where we are collecting your personal information on behalf of another entity (i.e., we are not the data controller), we will provide you with the identity of the data controller upon request so that you can contact them to understand the legal basis upon which your data is processed, to the extent we are required to do so by law.

When we are the data controller with regards to your personal information, we rely on the following legal grounds to process your personal information:

When You Visit Our Website Or Access The ODC

We may collect personal information from you in the form of cookies. For information regarding how we collect, process and disclose personal information in the context of cookies, view our Cookies Policy.

If You are an Employee of One of Our Customers, Vendors or Other Entity Involved with your Employer’s Business Relationship With Symbeo

When You Interact With Symbeo’s Social Media

4. OBTAINING CONSENT

Except when otherwise permitted by law or binding regulation, we will obtain the requisite consent from you prior to collecting and, in any case, prior to using or disclosing your personal information for any purpose other than as disclosed in this International Policy. You may provide your consent to us orally, in writing, by electronic communication, through your actions or any other means reasonably capable of conveying your consent. However, your refusal to provide consent for collection (or your withdrawal of previously given consent) or to give your personal information when requested, can have negative consequences. For example, if you do not give consent for Symbeo’s collection of cookies, then the Website will not remember your preferences. In another example, if you do not provide your personal information when requested we may not be able to provide you with requested materials or disclosures.

5. THIRD PARTIES

We remain responsible for all personal information communicated to other entities for processing on our behalf. As such, we ensure that other entities that are engaged to provide products or services on our behalf and are provided with personal information are required to observe the intent of this International Policy by having comparable levels of security protection or, when required, by assuring us (through a confidentiality agreement) that they will not use or disclose the personal information for any purpose other than the purpose for which the personal information was communicated. You can find specific details about to whom Symbeo discloses your personal information in the section titled What Information We Collect And Disclose And For What Purposes.

6. LIMITATIONS

We only collect the personal information necessary to fulfill the purposes identified to you prior to or at the time of collection, or any other reasonable and legitimate purposes or as required by law.

We do not use or disclose your personal information, except for the purposes for which it was collected, or new purposes to which you have consented, or as required or otherwise permitted by applicable law.

We do not, as a condition of providing the Website or performing our Services, or as an administrative or management requirement, require consent to the collection, use or disclosure of personal information beyond what is reasonably required for such purposes, or to comply with our obligations under applicable law or regulation.

7. RETENTION OF PERSONAL INFORMATION

We generally retain your information as long as reasonably necessary to provide you the Services or to comply with applicable law and in accordance with our document retention policy. To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means and the applicable legal requirements. We may retain copies of information about you and any transactions or Services you have used for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, legal process or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce other applicable agreements or policies or to take any other actions consistent with applicable law.

8. ACCESS AND RIGHTS TO YOUR PERSONAL INFORMATION

There are a number of data privacy laws that provide specific data subject rights to residents of certain jurisdictions. This section of this International Policy describes the rights available to those individuals who are entitled to them. Not all individuals about whom we possess information will have access to these rights and we may not be able to provide these rights to everyone due to legal and jurisdictional limitations. We may not be able to comply with your request for a number of reasons, including:

• you do not live in a jurisdictions that grants you the specific right that you have requested;
• the information that you’ve requested is not subject to the regulation that grants you the right to make a request in relation to your personal information;
• we are prevented by law, regulation or rule from complying with your request;
• we are not able to comply with your request without incurring disproportionate burden or expense; or
• if complying with your request conflicts with the integrity of our services or the ability to administer our business, to administer our business and related relationships or to establish, defend or administer legal claims.

 

If any of the above reasons apply, we will let you know in our response to your request. Note that we may be required to gather additional information from you in order to process your request. We will only use this information in the context of evaluating and responding to your request. If you fail or refuse to provide the necessary information, we may not be able to process your request.

Subject to the exceptions provided by applicable law or regulation, and depending on your country of residence, you may have the following rights regarding your personal information:

• The right to request confirmation that Symbeo maintains or processes personal information about you.
• The right to know what categories of personal information Symbeo maintains or processes about you.
• The right to access the personal information that Symbeo maintains or processes about you.
• The right to request that a copy of your personal information that Symbeo maintains or processes about you be provided to you or another data controller in a portable format.
• The right to know the purpose for Symbeo maintaining and processing your personal information.
• The right to withdraw your consent for Symbeo’s processing of your personal information, if our processing is based upon your consent.
• The right to request the correction of inaccurate personal information that Symbeo maintains about you.
• The right to request that Symbeo delete the personal information that it maintains about you.
• The right to request that Symbeo restrict the processing of your personal information due to the following reasons:
  • That the personal information as maintained by Symbeo is inaccurate and has not yet been corrected.
  • That Symbeo’s processing is unlawful, but you do not want Symbeo to delete your personal information.
  • That Symbeo no longer needs your personal information for the purposes of its processing, but Symbeo has stated that we need your personal information for establishment, exercise or defense of legal claims.
  • Because you object to Symbeo’s processing of your personal information.
• The right to know the envisaged period for which Symbeo will maintain your personal information, or, if not possible, the criteria used to determine that period.
• The right to know the categories of recipients to whom Symbeo has disclosed your personal information, including if those recipients are located outside of your country of residence.
• The right to know the safeguards put into place by Symbeo to protect your personal information when it is disclosed outside of your country of residence.
• The right to know the sources from which Symbeo collected personal information about you.
• The right to know whether Symbeo engages in automated decision-making, including profiling, relating to you.
• The right to opt-out of Symbeo’s automated decision-making programs.
• The right to object to Symbeo’s processing of your personal information that is based upon Symbeo’s legitimate interests, for the purposes of direct marketing, or for the purposes of scientific or historical research or statistical analysis.

 

You can request to exercise these rights by using the information provided under Contact Us. Please be as specific as possible in your request so that we can meet the applicable handling timelines.

Finally, you have the right to raise a complaint with Symbeo or the appropriate data protection authority of your country of residence if you feel that Symbeo’s processing of your personal information violates your individual rights, is not in line with this International Policy or violates the privacy principals, laws or regulations of your country of residence.

• You can contact Symbeo’s privacy officer by using the information provided under Contact Us. We will promptly investigate any complaint and will respond within the timeframes described in this International Policy.
• If you are a resident of the European Union, you can find your appropriate data protection authority by following this link.
• If you are a resident of the United Kingdom, you can contact your data protection authority through the information provided in this link.
• If you are a resident of Canada, you can contact your data protection authority through the information provided in this link.

 

An interactive map showing the various Data Protection Authorities around the world and how to contact them can be found here.

9. RESPONSE TIME

We will make every reasonable effort to respond to your written request not later than 30 days after receipt of such request. We will advise you in writing if we cannot meet your request within this time limit. When applicable, you have the right to make a complaint to the appropriate supervisory authority, as detailed in this International Policy, with respect to this time limit.

10. COSTS

We expect to be able to respond to your request without charge as a general matter.  However, where allowed by law, we reserve the right to collect a reasonable charge when you request the transcription, reproduction or transmission of such information. We will notify you, following your request of the appropriate amount that will be charged. You will then have the opportunity to withdraw your request.

11. IDENTIFYING YOU IN CONNECTION WITH REQUESTS

We may require that you provide to us additional information to identify yourself before we provide information about the existence, use or disclosure of your personal information in our possession. Any such information that you provide to us shall be used only for this purpose.

12. OPT-OUT AND UNSUBSCRIBE

You may opt-out of receiving marketing and promotional messages from us, if those messages are powered by us, by following the instructions in those messages. If you decide to opt-out, you will still receive non-promotional communications that are necessary to maintain the existing business relationship between you and Symbeo, to the extent there is one.

13. ACCURACY

We will use reasonable efforts to ensure that your personal information is kept as accurate, complete and up to date as possible. We do not routinely update your personal information in our possession, unless such a process is necessary. In order to help us maintain and ensure that your personal information is accurate and up to date, you must inform us, without delay, of any change in the data that you have provided to us.

You can at any time, challenge the accuracy or completeness of the personal information we have about you, subject to the exceptions provided by applicable law. If you demonstrate that the personal information we have on you is inaccurate or incomplete, we will amend the personal information as required. Where appropriate, we will transmit the amended data to third parties to whom we have communicated your personal information.

14. SAFEGUARDS

We use security safeguards appropriate to the sensitivity of personal information to protect it from loss or theft, as well as unauthorized access, disclosure, copying, use or modification. These safeguards include physical measures, such as restricted access to offices and equipment, organizational measures, such as security clearances and publishing this policy to appropriate personnel with instructions to act in accordance with its principles (for example, limiting access on a “need to know” basis), and technological measures, such as the use of passwords and/or encryption.

To provide administer our business and provide our services, we may share your personal information with our affiliates or with third parties in locations around the world. When we transfer your personal information outside your jurisdiction, we will take steps to ensure that such data transfers comply with applicable data privacy laws. If you live in the European Economic Area (EEA) or the UK, your personal information therefore may be stored and processed outside the EEA and the UK and in countries that are not subject to an adequacy decision by the European Commission or the UK’s Information Commissioner’s Office and which may not provide for the same level of data protection. If we transfer or store personal information outside of the EEA, UK or other countries or economies that require legal protection for international data transfer, we will ensure that an adequate level of protection is provided, as further described below, entering into written intra-group data processing agreements with recipients that require them to provide the same level of protection, or relying on other legally-approved transfer mechanisms.

If you are a resident of the UK or European Economic Area (EEA), and your personal information is transferred outside of the UK or the EEA, we will:

• Process it in a territory which the European Commission (or similar applicable authority) has determined provides an adequate level of protection for personal information; and
• Implement appropriate safeguards to protect your personal information, including transferring it in accordance with applicable transfer mechanisms, including the following:
  • European Commission’s Standard Contractual Clauses (available here); or
  • The UK’s Information Commissioner’s Office International Data Transfer Agreement (available here).

15. CONTACT US

To submit questions or to inquire about or submit a request relating to data rights, you can contact us by:

• Filling-out the Request Form (available on the Symbeo website) and send it in an e-mail to PrivacyInquiry@Symbeo.com
• Calling us toll-free number at 855-872-6674
• E-mailing us directly at PrivacyInquiry@Symbeo.com

 

Attention: Privacy Officer

CorVel Corporation

1800 SW 1st Avenue, Suite 600

Portland, OR 97201

COOKIES POLICY

LAST MODIFIED: August 10, 2023

Effective as of the date listed above, Symbeo, Inc. (“Symbeo” or “we” or “us” or “our”) have adopted this Cookies Policy. This Cookies Policy is designed to be read in conjunction our general Privacy Policy. For the purposes of this Cookies Policy, we say the “Website,” we mean Symbeo.com.

Like many website operators, Symbeo and its analytics vendors use server logs and automated data collection tools, such as browser cookies, pixel tags, scripts and web beacons. These tools are used for analytics purposes to enable us to understand how users interact with the Website.

What is a cookie?

A cookie is a small text file that is placed on your hard drive by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you.  There are several types of cookies:

• Session cookies provide information about how a website is used during a single browser session while a user is visiting a website and usually expire after the browser is closed.
• Persistent cookies remain on your device between different browser sessions for a set amount of time in order to enable the website to remember user preferences, settings, or actions across other sites. A persistent cookie will remain on a user’s device for a set period of time specified in the cookie.
• First-party cookies are cookies set by the operator of the website you are visiting.
• Third-party cookies are cookies set by third parties that are different from the operator website you are visiting.
• Web beacons, tags and scripts may be used in the Website or in our emails to help us to deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon.

 

Our collection of cookies

We, our marketing partners, affiliates, and analytics or service providers use cookies and other similar technologies. You can see what cookies we place and/or collect and for what purposes by clicking “Show Details” on the cookie banner when you first visit the Website. If you are not presented with a cookie banner, please delete your cookies and re-visit the Website.

We group the cookies that we collect into the following categories based upon their function (note that all types of cookies, as described above, will be found in each category):

 

Third-party cookies

The Website allows third-parties to place cookies on your Internet-connected device in order to deliver advertisements based upon your web-browsing habits and history. Further, in order to provide interoperability and plug-ins (like YouTube), the Website allows these third-parties to place and collect cookies on your Internet-connected device. However, you can restrict the third-party collection of cookies through the instructions provided in the section How to Restrict Cookies below. Further, you can choose to reject third-party cookies by clicking “Deny” on the cookie banner when you first visit the Website.

Do Not Track

Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking across websites. Most modern web browsers give you the option to send a Do Not Track signal to the websites you visit, indicating that you do not wish to be tracked. However, there is no accepted standard for how a website should respond to this signal, so we do not take any action in response to this signal. Symbeo does not have a mechanism in place to respond to DNT signals. Instead, in addition to publicly available external tools, we offer you the choices described in this Cookies Policy to manage the collection and use of information about you.

How to Restrict Cookies

You can choose to restrict all non-necessary cookies by clicking “Deny” on the cookie banner when you first visit the Website or choose which specific non-necessary cookies to accept or reject by clicking “Show Details.” If you are not presented with a cookie banner, please delete your cookies and re-visit the Website.

You can also adjust the settings in your browser in order to restrict or block cookies that are set by the Website (or any other website on the Internet). Your browser may include information on how to adjust your settings. Alternatively, you may visit the U.S. Federal Trade Commission’s website www.consumer.ftc.gov to obtain comprehensive general information about cookies and how to adjust the cookie settings on various browsers.

You can control and delete these cookies through your browser settings through the following:

• Google Chrome
• Mozilla Firefox
• Safari
• Opera
• Microsoft Internet Explorer
• Microsoft Edge
• Safari for iOS (iPhone and iPad)
• Chrome for Android

 

Or you can also use the following cookie management and disposal tool from Google Analytics by downloading and installing the browser plug-in from the following link: http://tools.google.com/dlpage/gaoptout.

Please be aware that restricting cookies may impact the functionality of the Website. For example, refusing cookies will not allow Symbeo to present the Website in your preferred language. Additional general information about cookies, including how to be notified about the placement of new cookies and how to disable cookies, can be found at www.allaboutcookies.org.

Changes to this policy

If there are any material changes to this Policy, you will be notified by the posting of a prominent notice on our Websites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on the Policy. Your continued use of the Websites constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of and access to the Websites. The content of this Policy is for your general information and use only. These cookies are subject to change without notice. You acknowledge that this information may contain inaccuracies or errors and is subject to change and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.